PAYMENT, TAXES AND REFUND POLICY
You agree that you will pay for all the products you purchase through our lead generation service and that we will charge your payment method for the amount as displayed on this payment page.
Your total price will include the price of the product plus any applicable taxes.
ALL SALES OF PRODUCT ARE FINAL. WE DO NOT OFFER ANY REFUNDS, PARTIAL OR OTHERWISE. IN THE EVENT OF A REFUND BEING ISSUED, A 10% PROCESSING FEE WILL BE CHARGED ON THE BALANCE BEING REFUNDED.
Prices of products offered via the services may change at any time and the service do not provide price protection or refunds in the event of price reduction or promotional offering.
Return policy on individual leads can be found below
LEAD REFUND RETURN POLICY
Based on our direct experience owning an insurance agency and buying leads ourselves, we have provided suggested Best Practices on how to best work leads that you purchase from the Consumer Coverage Agent Marketplace. If you follow our Best Practice Lead Development Guidelines, we will allow for lead returns under certain circumstances. Returns are on a case-by-case basis and each case will be reviewed and approved by our Lead Development Team.
Following are some basic Lead Development guidelines: Try to contact the consumer two (2) times on day one (1), one (1) time on day two, skip the third day, and then try one (1) more time the fourth day. In addition, we suggest that you e-mail the customer as soon as you have made your first contact attempt. Once you have exhausted the steps above, we may allow you to return a lead. Note that we will not accept any lead returns in the first four (4) days to allow for reasonable contact efforts.
We also allow returns if the lead is not within the filters you chose during the signup process.
To clarify, we do not offer returns on calls where the customer states that they’re not interested in a quote, or if you do not quote the customer for any reason. We also do not allow returns if the consumer does not recall filling out our quote request form or receiving a call from our 3rd party verification team. These instances will happen from time to time and we are not responsible for returning these types of leads.
Our objective and responsibility to provide you with a high intent consumer that has accepted our Terms and Condition on our lead form and asked to speak with an agent regarding their insurance needs.
We have a call verification team whose sole job is to confirm consumer intent prior to the lead being delivered to you. If the consumer declines or states, they are not interested during on our confirmation call, we can assure you that that lead will never be delivered to you.
Our network return average is around 10%. We do not allow high percentage returns. Although we will allow returns over the 10% rate mark, we will decline returns if the percentage is excessive, and this is on a case-by-case basis. We reserve the right to deny a return request for any reason.
If you continue to attempt to return leads at a rate over 10%, (whether accepted or denied), you could lose your ability to return leads. Please use the return system and process per our conditions.